Frequently asked questions

Do credits expire?

No. Credits are non-expiring — they stay in your account until used. There's no auto-renewal; you purchase again when you need more.

Can I use credits across multiple jobs?

Yes. Credits are shared across single-email verification and bulk CSV uploads.

What payment methods are accepted?

All major cards, UPI, net banking, and wallets via Razorpay.

Can I get a refund?

Unused credits within 7 days of purchase are eligible for a refund. See our Refund Policy for details.

Are the prices inclusive of GST?

Yes. All prices shown on the pricing page are inclusive of 18% GST.

What does each verification status mean?

Valid — the address exists and can receive mail. Invalid — the address does not exist or is unreachable. Risky — the address exists but may bounce (role accounts, spam traps, etc.). Catch-all — the domain accepts all email regardless of whether the mailbox exists.

How accurate is the verification?

DaakVerify uses a five-layer pipeline — syntax, DNS/MX, disposable domain detection, catch-all detection, and SMTP probing. Results are deliverability signals, not guarantees of inbox delivery.

How long does bulk verification take?

Bulk jobs are processed in parallel. A 10,000-address list typically completes in a few minutes depending on queue load.

Can I cancel a bulk job in progress?

Yes. You can cancel an active job from the Verify tab. Any results processed before cancellation are available for partial download.

How long are results stored?

Verification results are retained for 30 days after the job completes. After that they are permanently deleted.

Can I use a referral code?

Yes — enter your referral code during signup. Codes can only be applied at account creation and cannot be added retroactively.

How do I contact support?

Email us at info@daakverify.com with your name, account email, and a clear description of your issue.